1. UNPACK / REQUIREMENTS, PAIN POINTS
I start off by discussing with the business partners and understand in detail about the necessity of the project and the problem we are trying to solve or the new experience we are trying to provide for our customers.
2. SKETCH / IDEAS, USER JOURNEY MAP
Then I sketch the user flow and ideas of all possible solutions for the problem
3. DECIDE / SOLUTION
The internal UX team,UX executives, Stakeholders and Technology team agree upon a design from multiple options, based on the best user experience, feasibility and budget.
4. PROTOTYPE / USABILITY, FUNCTIONALITY
A fully functional prototype of the agreed design is created, to evaluate the functionality and to be tested with customers.
5. TEST / DESIGN, USER EXPERIENCE
Along with the usability engineer, I test the prototype with customers to know their feedback on the design and records the details for further review and iteration of the design.
The happier the customer, the more I strive to be a better designer ”
"You are really impressing everyone with your dedication...
BANK BY APPOINTMENT / 2017
Thanks so much for the hard work you've been doing on BBA. You're really impressing everyone with your dedication to the project - Andy (Digital Design Director)
Wanted to pass along some recognition Ramya's been getting on the BBA project from the extended team. It's been a challenging effort with a lot of shifting requirements and technical constraints. Ramya's handled it all with stride with a great attitude and some creative solutions. She's also been an invaluable resource in the PI planning sessions in Ballantyne. I'm thrilled to be working with her. - Patrick ( Portfolio Lead)
We wouldn't be successful without you...
MASTERPASS / 2016
Ramya - I can't say enough about how much I appreciate your continued work and support on the MasterPass project! You continue to impress me with how well you grasp concepts and questions, how quickly you turn things around, how thorough and detailed you are, and how well you explain things. It is SUCH a pleasure to work with you(I'm going to keep coming up with scope items to prolong our project)! :) Seriously, thank you so much for great work you are doing. We wouldn't be successful without you and I truly appreciate you and everything you do!
THANK YOU!!! - Lauren Zavodny (SVP, Head of Digital payments and Wallets)
Your attitude to learn and apply new skills was exemplary...
EXEMPLARY LEARNER / 2015
Ramya, I wanted to take a moment to give you some much deserved recognition. Simply, your attitude to learn and apply new skills to the work for us was exemplary. You did a great job, You were brand new to Axure, yet gave us sophisticated work. You gracefully executed on the challenge to straddle conceptual level work with the demands of a full Usability test set-up in Axure. You worked offshore during the holidays with limited oversight, a BRD and the URL to the self- training site. Your willingness to learn and the resulting project contributions are appreciated! - Tess Lispi (UX Lead)
NICKEL / 2014
Ramya and Ranjith Congratulations for your recognition in the Weekly workgroup meeting for all your hard work on wrapping up the Nickel wireframes. - Dave (PL), Virginia( Team Lead)